Privacy Policy
At North Digital Marketing & Business Consulting, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Last Updated: January 2024
Contact Information:
North Digital Marketing & Business Consulting
47 Falshire Terrace NE, Calgary, AB T3J 2Z9
Phone: +1 403 437 3993
Email: info@digitalmarketingcalgary.ca
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Subscribe to our newsletter or marketing communications
- Request quotes or consultations
- Participate in surveys or feedback forms
- Contact us directly via phone or email
- Create an account or register for our services
This information may include your name, email address, phone number, company name, job title, mailing address, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or source
- Date and time of visits
- Device identifiers and characteristics
How We Use Your Information
We use the information we collect for various legitimate business purposes, including:
Service Delivery
- Providing digital marketing services
- Business consulting and strategy development
- Customer support and communication
- Processing and fulfilling service requests
Communication
- Responding to inquiries and requests
- Sending newsletters and updates
- Marketing communications (with consent)
- Important service announcements
Website Improvement
- Analyzing website usage and performance
- Improving user experience
- Developing new features and services
- Technical troubleshooting
Legal Compliance
- Complying with legal obligations
- Protecting our rights and interests
- Preventing fraud and abuse
- Maintaining records as required by law
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website and providing our services, such as:
- Web hosting and cloud storage providers
- Email marketing platforms
- Analytics and tracking services
- Payment processing companies
- Customer relationship management (CRM) systems
Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal process
- Government investigations
- Requests from law enforcement agencies
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure server infrastructure
- Regular security updates and patches
- Firewall protection
- Access controls and authentication
Administrative Controls
- Limited access to personal information
- Employee training on data protection
- Regular security assessments
- Incident response procedures
- Data retention policies
Important Security Notice
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices.
Your Rights and Choices
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.
Correction and Updates
You may request that we correct or update any inaccurate or incomplete personal information we have about you.
Deletion
You may request that we delete your personal information, subject to certain legal obligations and legitimate business interests.
Opt-Out of Communications
You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. For detailed information about our use of cookies, please refer to our Cookie Policy.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website performance.
Marketing Cookies
These cookies track your online activity to help advertisers deliver more relevant advertising or limit how many times you see an ad. With your consent, we may use these for targeted marketing.
Preference Cookies
These cookies remember your preferences and settings to provide a more personalized experience, such as language preferences or region selection.
Managing Cookie Preferences
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites.
Please note that disabling certain cookies may affect the functionality and user experience of our website.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. Our retention periods are based on:
Business Relationship Duration
We retain information for active clients throughout the duration of our business relationship and for a reasonable period afterward to provide ongoing support and maintain records.
Legal Requirements
Certain information must be retained for specific periods as required by Canadian federal and provincial laws, including tax records and business documentation.
Legitimate Business Interests
We may retain information longer if necessary for legitimate business purposes, such as resolving disputes, enforcing agreements, or protecting our legal rights.
Typical Retention Periods
Contact Information
Retained until you request deletion or unsubscribe from our communications
Client Records
Retained for 7 years after the end of our business relationship
Website Analytics
Retained for 26 months in anonymized form
Marketing Data
Retained until you opt-out or for 3 years of inactivity
International Data Transfers
As a Canadian company, we primarily store and process your personal information within Canada. However, some of our service providers may be located in other countries, including the United States. When we transfer your information internationally, we ensure appropriate safeguards are in place:
Adequacy Decisions
We transfer data only to countries that have been deemed to provide adequate protection for personal information by Canadian privacy authorities.
Contractual Safeguards
We use standard contractual clauses and data processing agreements that include appropriate privacy and security protections.
Certification Programs
We work with service providers who participate in recognized privacy certification programs and frameworks.
Regular Assessments
We regularly review and assess the privacy practices of our international service providers to ensure continued protection.
Your Rights Regarding International Transfers
If you have concerns about international transfers of your personal information, you may contact us to discuss your options, including the possibility of limiting such transfers where feasible.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Parental Notice
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action to remove such information from our systems.
Age Verification
We may implement age verification measures to ensure compliance with children's privacy requirements. Our website and services are designed for business professionals and adults seeking digital marketing and business consulting services.
Contact Information for Child Privacy Concerns
If you have any questions or concerns about children's privacy, please contact us at:
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Website Notice
Posting a prominent notice on our website with details about the changes and when they will take effect.